Jul 17, 2008

AT&T Saga - Try 3 and 4

Nick from AT&T came today. He is not on my favorite people list. He started on a bad foot though. Someone was supposed to come from 8-10 this morning. At 10 no one arrived yet. I once again had to call AT&T customer service and they were able to assign up someone for the afternoon to show between 12 and 2. At 1:45 Nick arrived.

When he arrived he seemed nice enough but one of the first thing I learned from him was that my order with AT&T was wrong. His paperwork showed that we only had one TV when in fact we wanted 5 boxes! After an hour on the phone I finally found Rick who, although unable to fix any of the problems, was at least able to tell me what happened. During my previous AT&T no shows, mis-installations and other phone calls my order somehow got cancelled and so someone had to recreate it. That person obviously wasn’t paying attention very well. This doesn’t seem like it should be that big of a deal BUT when I signed up for U-Verse they had an ad in the store that additional set top boxes were free for the first year (normally $5 per month). Because they cancelled my order I lost this promotion and they are no longer running it so can’t add it back onto my order. I finally reached Dorothy who was able to finagle a special that was of equal value. It only took 2.5 hours of my day but the pricing was fixed. Too bad pricing wasn’t the only issue.

Here is how Nick decided to run the wiring.

Instead of going through the attic like a normal person he wrapped cat-5 cable all the way around the outside of the house. He had already drilled one hole in the exterior of our brick before we caught what he was doing and sent him home.

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